Support

PawPals Support

For product support, privacy questions, or a family data request, email outlook2007@outlook.com. Please do not include a child's full name, school, address, or unnecessary health details.

Family connection

Use the six-digit code shown in the child profile. Both devices should use the same Apple ID private iCloud database. It confirms a household record; it is not public social networking.

Parent PIN

The parent area uses a four-digit Keychain PIN. Export anything needed before a device data reset.

Tasks and review

Children complete ordinary tasks. Important tasks appear in Parent Center for approval or return. Local notifications are optional.

HealthKit

With parent authorization, today's steps can complete eligible physical tasks. Raw steps are not written to health data or family records.

Export and delete

Parent Center → Privacy & Data provides a summary export and deletion for the child, pet, tasks, and evidence thumbnails. iCloud propagation may take time.

中文版

萌爪成长园支持

如需产品支持、隐私咨询或家庭数据请求,请发送邮件至 outlook2007@outlook.com。请不要提供孩子全名、学校、住址或不必要的健康细节。

家庭连接

使用孩子档案中的六位邀请码。两台设备使用同一 Apple ID 的 iCloud 私有数据库。邀请码只确认家庭记录。

家长 PIN

家长端使用 Keychain 四位 PIN。重置设备数据前请先导出需要保留的内容。

任务与确认

普通任务由孩子完成,重要任务进入家长中心批准或退回。通知是可选的。

HealthKit

授权后今日步数可完成符合条件的体能任务,不写入健康数据,也不保存原始步数。

导出与删除

家长中心 → 隐私与数据可导出摘要,并删除孩子、宠物、任务和凭证缩略图。